SIG’s structured solution for the management of instructional technology labs and systems focuses on the following outcomes:
- Information technology resources that are highly accessible and easy to use
- Facilities that are secure, organized, and well-supervised
- Management of support personnel who are knowledgeable, helpful, and available to assist students and faculty
- Proper implementation, configuration, and maintenance of hardware and software
- Effective infrastructure management (e.g., servers, network connectivity)
- Quality assurance procedures, audits, and performance metrics that help ensure high levels of service
- Development of policies, operating procedures, and long-term plans
- Coordination of efforts with faculty
- Vendor management
- Budget management
- Highly responsive troubleshooting and repair services
- Management of related systems/technologies (e.g., user accounts, email) in order to ensure overall success
SIG recognizes that information technology is an increasingly important part of teaching and learning. Many courses in the graphics arts, physics, business, and other areas entail advanced information technology. Students and faculty need access to sophisticated computers, applications, peripherals, and databases.
Managing electronic resources can be an extremely complex task. It is not easy to install systems, troubleshoot problems, perform upgrades, ensure network connectivity, provide technical support, write documentation, and so forth. SIG’s structured solution enables clients to avoid such technological headaches -- and focus on teaching and learning.
Each of SIG’s offerings is a customizable, structured solution . That is, although each service is based upon a proven methodology, SIG adapts its efforts to fit the particular needs of each client. As a result, SIG has a long track record of projects that are successful, properly managed, on time, and within budget.
Perhaps the most remarkable characteristic about SIG’s services is the extraordinary talent and experience of its people. All of the consultants have served for many years in leadership positions within colleges and universities. Their technological skills are very broad and deep. SIG offers onsite management services, remote support, or a combination of both.
SIG’s structured solutions for the management of instructional technology labs and systems entails several major components:
- Assessment: Understanding the client’s existing systems, infrastructure, applications, facilities, etc.
- Definition: Documenting the client’s operational needs, service expectations, functional requirements, technical specifications, and so forth
- Solution: Developing and implementing appropriate information technology, services, policies, processes, etc.
- Management: Ensuring the ongoing success of day-to-day operations
- Evaluation: Routinely assessing performance against key measures of success, and regular discussions with clients to identify opportunities for improvement
SIG is vendor neutral. It does not sell hardware or software. It does not promote products or services from any particular company. Instead, SIG helps clients determine the right blend of tools and resources to meet the institution’s needs.
Please let us know how SIG can help you with your management needs. We are pleased to offer assistance.
