San Mateo County Community College District (SMCCD) faced several challenges in managing student engagement and success across its three colleges:
These issues hindered SMCCD’s ability to effectively support students throughout their academic journey and optimize administrative processes across its three colleges.
SMCCD implemented a comprehensive Constituent Relationship Management (CRM) system to address these challenges and transform the student experience. The solution included:
The implementation of the CRM system delivered significant benefits to SMCCD:
By implementing this comprehensive CRM solution, SMCCD has significantly enhanced its ability to support students throughout their academic journey, from initial inquiry to graduation, while also improving operational efficiency across its three colleges.
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PO Box 16990
San Diego, CA 92176
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