Eastern New Mexico University (ENMU) was struggling to handle the enrollment demands that were overwhelming its admissions process. While the college was eager to receive new students, the enrollment management services offered to future graduates left many prospects frustrated and confused. Paper applications were mismanaged, and online applicants were invalidated, and as a result, students were turning to competing institutions because ENMU was failing to provide the high-level customer service expected of a respected institution.
Case Study: Ellucian Suite Enhancements
Client:Eastern New Mexico University