Insights

Category: Insights

Enterprise CRM Doesn’t Create Alignment. It Exposes Misalignment

Insights

Enterprise CRM Doesn’t Create Alignment. It Exposes Misalignment

Enterprise CRM has become a popular answer to a familiar problem in higher education: fragmented systems, disconnected teams, and a student experience that feels disjointed despite good intentions. The logic makes sense: If admissions, student success, registrar, financial aid, and advancement could all work from a shared platform, institutions could...

Agentforce Then and Now: How Salesforce’s AI Agents Have Rapidly Matured — and What It Means for Higher Education

Insights

Agentforce Then and Now: How Salesforce’s AI Agents Have Rapidly Matured — and What It Means for Higher Education

Agentforce has changed dramatically. What was once an emerging capability is now a much more mature, enterprise-ready platform, especially for complex environments like higher education. 

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