Business Process Improvement

Boosting the Value of Process Change

Business people working on a flow chart

Technology alone cannot solve process issues. But technology, in concert with reimagining the process, can result in significant gains. By assembling stakeholders around the same table in a workshop format, the team can identify the obstacles and opportunities for improvement. In our experience, by gathering people at the table together – from the beginning of a project – the likelihood of success increases significantly.

Collaborative process analysis is the path to transformational change. These workshops not only set the trajectory toward “ideal” processes that take full advantage of the technology, they build consensus and momentum for change.

Improving Your Process

Our Business Process Improvement (BPI) is designed to meet the challenges at your institution. Performed before, after, or in conjunction with the implementation of new technology, RPI allows you to take stock of your most critical processes, develop ideal processes, and create a plan to achieve dramatic improvements.

We expect that you will realize the following outcomes:

  • Streamlined operations with fewer moving parts
  • Opportunity for transformational rather than marginal improvements
  • Elimination of redundant “shadow systems”
  • Automation of labor-intensive operations and reduced error rate
  • Elimination of disparate organizational silos and improved collaboration
  • Predictable results and reduced “firefighting”

Business Process Improvement Options

Laying the Foundation for ERP Procurement

By conducting RPI workshops prior to procuring new technology, stakeholders meet to define requirements for the future state. These requirements are then translated into vendor demonstration scripts. This ensures that vendors have a level playing field and that stakeholders can compare “apples-to-apples” when evaluating systems. Involving many individuals from the college community from the outset helps ensure a well-considered decision and buy-in for a successful implementation.

Ensuring First Class ERP Implementation

Many colleges and universities are disappointed with the outcomes of technology investments because technology alone cannot solve process issues. By reimagining processes before configuring new technology, the outcomes improve dramatically.

An ERP should improve conditions for the entire organization. The technology transformation should always be paired with:

  • A business process improvement workshop (BPI)
  • A comprehensive organizational change management program that prepares users ahead of day one
  • A documented plan for ongoing operational change management and training after go-live

Leaders across the institution should align goals and objectives at the earliest stage of planning and continue to collaborate throughout the design, implementation, and ongoing operation and enhancements of an ERP.

Is your institution considering moving to the cloud? This transformation is a change in mindset and culture, to embrace operational excellence and ongoing improvement. Leaders should encourage this shift in mindset and look for it throughout the institution.

Business Process Improvement Workshops

By assembling stakeholders around the same table at the same time, the team can take a step back, map the current process, and identify the obstacles and opportunities for improvement. In our experience, by gathering people at the table together – from the beginning of a project – the likelihood of success increases significantly; not simply making marginal improvements, but transformational change. These workshops not only set the trajectory toward “ideal” processes that take full advantage of the technology, they also build consensus and momentum for change.

Tactical Process Changes

SIG’s functional consultants can work with departments – such as Registrar, Human Resources, Financial Aid – to identify improvements and to fully utilize existing technology. From automating approval queues to eliminating paper, SIG consultants can help departments make better use of everyone’s time.


Check Out Our Case Studies