Managed Services

Managed Services for Higher Education

SIG simplifies the complexity and reduces the cost of managing and maintaining your IT environment. Our proprietary offering, Operational Performance Services (OPS) provides a customized managed services option to fit every budget. Working with each client we create a solution to leverage on-prem and cloud-based resources to meet your specific business and budgetary requirements. 

Cloud Management

DBA Subscription Service

System Administration

Custom Programming

Integrations

Virtualization

Security Management

Reporting

Server Management

Storage Management

Operational Performance Services:

Operational Performance Services (OPS) is a proprietary SIG service offering, that can best be described as “Managed Services Light” providing services for both technical and business areas. This cost-effective solution provides regularly scheduled visits throughout the year focused on keeping your software properly maintained and secure. Thus, allowing your staff to focus on the business at hand… educating students.  

The OPS Maintenance framework is focused on four core areas:

System

Review updates, new regulatory releases, and impacts to processes and/or policy changes affected by updates. And ensuring test plans remain relevant.

Training

Training staff on updated/new features and functionality. Provide Micro Training sessions as needed – 10-15 minute focused sessions on essential “need to know” elements.

Security

Evaluate changes to system access as it relates to on-boarding and off-boarding staff.

Operational Readiness

Prepare staff to perform essential duties necessary for the upcoming quarter.

“SIG is seasoned and extremely professional and has provided seamless continuity. They have been instrumental in our ability to provide the same quality of service to our students and faculty.”

– Charles-Henry Sanson, Interim Executive Director, Software Services and Information Architecture, Fordham University

Read Our Case Studies