Over time and as institutions grow, processes multiply and become complex. Shadow systems develop, data is maintained in multiple places, and processes become redundant and duplicative. Productivity falls as a result, and the likelihood for miscommunication and conflicting reports increases.
It’s More Than a Technology Problem
Technology alone cannot solve process issues. But technology, in concert with reimagining the process, can result in significant gains. By assembling stakeholders around the same table in a workshop format, the team can identify the obstacles and opportunities for improvement. In our experience, by gathering people at the table together – from the beginning of a project – the likelihood of success increases significantly.
Collaborative process analysis is the path to transformational change. These workshops not only set the trajectory toward “ideal” processes that take full advantage of the technology, they build consensus and momentum for change.
Improving Your Process
Our Business Process Analysis (BPA) is designed to meet the challenges at your institution. Performed before, after, or in conjunction with the implementation of new technology, BPA allows you to take stock of your most critical processes, develop ideal processes, and create a plan to achieve dramatic improvements.
We expect that you will realize the following outcomes:
- Streamlined operations with fewer moving parts
- Opportunity for transformational rather than marginal improvements
- Elimination of redundant “shadow systems”
- Automation of labor-intensive operations and reduced error rate
- Elimination of disparate organizational silos and improved collaboration
- Predictable results and reduced “firefighting”
Laying the Foundation for ERP Procurement
By conducting BPA workshops prior to procuring new technology, stakeholders meet to define requirements for the future state. These requirements are then translated into vendor demonstration scripts. This ensures that vendors have a level playing field and that stakeholders can compare “apples-to-apples” when evaluating systems. Involving many individuals from the college community from the outset helps to ensure a well-considered decision, and buy-in for a successful implementation.
Ensuring First Class ERP Implementation
Many colleges and universities are disappointed with the outcomes of technology investments. This is because technology alone cannot solve process issues. When processes are re-imagined before configuring new technology, dramatic improvements rather than marginal gains are the result.
Business Process Analysis Workshops
By assembling stakeholders around the same table at the same time, the team can take a step back, map the current process, and identify the obstacles and opportunities for improvement. In our experience, by gathering people at the table together – from the beginning of a project – the likelihood of success increases significantly; not simply making marginal improvements, but transformational change. These workshops not only set the trajectory toward “ideal” processes that take full advantage of the technology, they build consensus and momentum for change.
Tactical Process Changes
SIG’s functional consultants can work with departments — such as Registrar, Human Resources, Financial Aid — to identify improvements and to fully utilize existing technology. From automating approval queues to eliminating paper, SIG consultants can help departments make better use of everyone’s time.