The implementation of Salesforce and the associated process improvements delivered significant benefits to Ottawa University:

• Achieved record-breaking enrollment, directly attributed to increased efficiency in financial clearance processes
• Dramatically reduced turnaround times for financial clearance, enhancing the student onboarding experience
• Eliminated data silos, providing a 360-degree view of each student’s status throughout the enrollment process
• Improved data accuracy and reliability, enabling more informed decision-making
• Freed up staff time previously spent on manual data entry, allowing for more focus on student engagement
• Enhanced reporting capabilities, providing leadership with real-time insights into enrollment trends and bottlenecks
• Established a scalable technological foundation to support future growth and innovation in student services

By addressing the core challenges in its financial clearance process, Ottawa University not only streamlined its operations but also positioned itself for sustained enrollment success and improved student satisfaction.