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Transforming Student Success with Salesforce Integration
- Disconnected Systems: Staff had to switch between multiple platforms (Salesforce, Canvas, Starfish), creating inefficiencies and data silos.
- Lack of Integration: Advisors and faculty were not connected to the main Salesforce system, making centralized tracking of student progress and communication difficult.
- Partner Onboarding Hurdles: There was initial uncertainty and communication barriers when bringing SIG on board.
- Unclear Requirements: Early in the project, ownership and understanding of requirements and acceptance criteria were not well-defined.
- Training & Change Management Needs: Comprehensive training and structured change management were essential to ensure adoption of new workflows and technology.
“I would absolutely recommend SIG. It wasn’t just about the work delivered — the trust and communication throughout the process made the results even stronger.”
— Jen Warm, Assistant Vice President of CRM Operations, Ivy Tech Community College
“I almost look at SIG as our safety net. We have Ellucian implementing the software, we have our Broward team, but then we have SIG. If we’re going to stumble or fall, SIG is going to be there to help pick us up—because they’re in it with us for the long haul.”
-Liz Perronne, Implementation Director, Broward College
“SIG helps us modernize while honoring what makes AACC unique. Their experts have walked alongside our teams and built confidence in even our most nervous departments.”
— Lisa Kraus, Director of Enterprise Application Services, AACC
“SIG has been a secret weapon in our implementation. Their people are smart, dependable, and resourceful. Honestly, I don’t know where we’d be without them.”
— Dr. Richard Kralevich, VP of Information & Instructional Technology, AACC
“Where other vendors said it couldn’t be done, SIG helped us make it happen—on time, with accuracy, and in a way that truly served our students.”
— Eric Vuillemot, Associate Vice President Enterprise Applications at Roosevelt University
“The SIG team has been instrumental in our implementation. They weren’t just vendors — they partnered closely with us, helping guide everything from business planning to system design. Their expertise and collaboration made a huge difference.”
— Jacob Chandler, Sam Houston State University
