Agentforce Then and Now: How Salesforce’s AI Agents Have Rapidly Matured — and What It Means for Higher Education
Agentforce has changed dramatically. What was once an emerging capability is now a much more mature, enterprise-ready platform, especially for complex environments like higher education.
Agentforce: How to Select the Right Use Case for Your Institution
Artificial intelligence and machine learning (AI/ML) are transforming how institutions interact with students—but implementing these technologies effectively starts with selecting the right use case. We share the Agentforce framework that helps colleges and universities align AI innovation with practical outcomes.
Agentforce vs. Bots in Salesforce: Unleashing the Power of Advanced AI Agents
Explore how Agentforce transforms Salesforce automation by replacing legacy bots with intelligent AI agents that take action—boosting efficiency, reducing manual tasks, and delivering contextual, data-driven support across channels.
Unlocking Student Success with Agentforce
Explore how Salesforce’s Agentforce empowers institutions to deliver AI‑driven, personalized student support across channels. From instant answers to automated service actions and 24/7 availability, it redefines engagement and operational efficiency.
Salesforce Backup Solutions: Native vs 3rd Party
Safeguarding your Salesforce data is critical, but are native backup tools enough to meet your organization’s needs? While Salesforce offers built-in solutions, their speed, automation, and restoration limitations can leave gaps in your data protection strategy. Third-party tools, on the other hand, deliver advanced features like full automation, seamless integration, and enhanced customization. In this […]
Salesforce Education Cloud: FAQs
Salesforce Education Cloud is the latest evolution of purpose-built education applications for the Salesforce Platform. We know many of you may have questions. Depending on your particular scenario, there are different questions to ask. The information on Education Cloud is expanding quickly, so if you want to explore more deeply, please schedule a no cost, no obligation call. FAQs […]
Marketing Cloud and Slate: Better Together
Slate, a CRM system developed by Technolutions, has gained popularity among higher education institutions for managing admissions, recruitment, and enrollment processes. Marketing Cloud, the marketing platform developed by Salesforce, includes integrated solutions for customer journey management, email, mobile, social, web personalization, advertising, content creation, and data analysis. Using both Marketing Cloud and Slate together provides […]
SIG, Salesforce, and Personalized Marketing Engagement
After the pandemic, the University of Hawai’i at Manoa was dealing with many of the same challenges as other universities across the country with low enrollment numbers. They engaged SIG to help them use Salesforce to boost their enrollment and automate data processes. Hear Garret Yoshimi, VP for Information Technology and CIO, from the University […]
