Salesforce is Moving Away from Chatter: What does this mean for your organization?

With the Summer ’26 release, Salesforce made a subtle but important change: new orgs no longer have Chatter enabled by default.

There was no major announcement, but the message is clear. Salesforce is shifting its collaboration strategy toward Slack and Agentforce, and institutions that don’t adapt risk falling behind.

Collaboration Is Becoming Part of the Work

For years, Chatter kept conversations tied to Salesforce records. While that provided context, today’s institutions are managing distributed teams, faster decision cycles, and the need to include users outside of Salesforce.

That’s where Salesforce is investing. Slack is no longer just a messaging platform, it’s becoming the execution layer for Salesforce.

With Slack and Agentforce, institutions can:

• Update Salesforce records directly from Slack
• Trigger workflows and automations from conversations
• Extend collaboration beyond licensed Salesforce users
• Reduce manual handoffs across teams

The result is a more connected operating model where collaboration and execution happen in the same place.

Why This Matters

Most institutions still rely on a mix of Chatter, email, spreadsheets, and side conversations to move work forward.

Rather than viewing this as a technology migration, treat it as an opportunity to rethink how work actually gets done.

If your teams depend on Chatter @mentions, struggle with cross-functional coordination, or document work after the fact, you likely have a gap between collaboration and execution.

A Successful Transition Requires More Than New Software

Moving from Chatter to Slack entails more than turning on another application. It requires decisions about:

• Where collaboration should happen
• Which processes should be automated
• How to securely extend access while maintaining governance and compliance

Without that foundation, organizations risk recreating the same inefficiencies in a different platform.

How SIG Helps

Connecting Slack to Salesforce is straightforward. Designing a better way of working is the harder part. SIG helps organizations:

• Assess current collaboration patterns and Chatter dependencies
• Design a future-state operating model around Slack and Agentforce
• Implement integrations and automation
• Drive adoption across distributed teams

The Bottom Line

Chatter isn’t disappearing overnight, but it’s no longer where Salesforce is investing.

The question isn’t whether your institution will eventually move toward Slack. It’s whether you’ll simply replace one collaboration tool, or use this moment to redesign how your teams collaborate and execute.

If you’re evaluating what this shift means for your institution, SIG can help you assess your current collaboration model, identify Chatter dependencies, and build a practical roadmap for Slack and Agentforce.