Support | Managed Services

Your enterprise systems, expertly managed — across every platform.

Running a modern higher education technology environment means managing a complex ecosystem of platforms and a growing constellation of integrated tools that tie them all together. When internal teams are stretched thin critical work slows down and risk goes up. SIG provides two flexible support models to keep your enterprise applications running at peak performance, whether you need a comprehensive managed partnership or targeted expertise to fill specific gaps on your team.

How we help

Managed Services

A comprehensive, ongoing partnership for institutions that want to outsource the day-to-day management of their enterprise applications to a team that knows them inside and out. From 24/7 Helpdesk support to flexible engagement models to augment your team, we ensure your institution is having the impact it needs to.

Virtual Support

Targeted, flexible expertise for institutions that have an internal team but need to fill specific gaps—whether that’s a vacant DBA position, a CRM administrator on leave, seasonal surge support, a specialized skill set, or a safety net when your primary staff is unavailable.

The SIG difference

Managed services providers are easy to find. What’s hard to find is one that covers the full range of higher education platforms with the same depth and seniority across all of them. SIG’s consultants aren’t generalists learning your environment on the job—they’re former registrars, financial aid directors, IT leaders, CRM architects, and DBAs who’ve spent their careers inside these systems and on these campuses. As an Ellucian Premier Service Partner and 2024 Service Partner of the Year, a Salesforce EXPERT partner since 2009, and a premier Slate consultancy, we bring the expertise, the commitment, and the institutional fluency that your campus depends on — all from a single partner.

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I almost look at SIG as our safety net. We have Ellucian implementing the software, we have our Broward team, but then we have SIG. If we’re going to stumble or fall, SIG is going to be there to help pick us up—because they’re in it with us for the long haul.
Liz Perrone, Implementation Director, Broward College