Salesforce Managed Services & Support
A trusted partner isn’t as hard to find as you think.
Some moments call for a little extra support: The craziness surrounding application deadlines; a year-end fundraising push; a massive go-live that you want to ensure goes smoothly. SIG can help.
SIG’s Salesforce Managed Services & Support offer you the ability to supplement your Salesforce team with experienced professionals or train up your internal team.
We've been supporting higher education Salesforce environments since 2009, showing up as the experts your team counts on to get back on track.
Salesforce Support Services
SIG offers comprehensive Salesforce managed services and support tailored to your institution’s needs. Whether a key admin just left, a project is stuck, or enrollment season is approaching faster than you thought, SIG steps in at any of those points and builds a support structure that keeps you moving.
Outsourced Salesforce Administration & Developer Support
SIG provides Salesforce Administrators, Developers, and Marketing Cloud specialists who work as an extension of your team. That means declarative configuration, flow automation, user management, permission set architecture, AppExchange evaluation, and integration troubleshooting handled by people who already understand your institutional context.
Salesforce Education Cloud & Platform Management
SIG manages EDA/EDA2 configurations, supports student lifecycle workflows, and keeps your platform current as Salesforce releases updates and expands its product set.
Data Cloud and Agentforce are where higher ed is heading next. If your institution is exploring either, SIG can help you assess readiness, plan the implementation path, and build the ongoing management structure to support it.
Salesforce Training & Team Enablement
Staff turnover is a given in higher education. A trained, confident team is one of the best long-term investments you can make in your Salesforce org.
SIG provides role-based training packages for Salesforce admins and end users to ensure everyone is up to speed (we’ll also record the trainings so you can have them for later use).
Documentation & Knowledge Transfer
Most Salesforce orgs are under-documented. When the admin who built a process leaves, the institutional knowledge leaves with them. SIG develops clear, maintained documentation that protects your org against turnover, prepares your team for audits, and makes every future change faster and more secure.
Salesforce Clouds We Support in Higher Ed
- Education Cloud (EDA/EDA2): Student lifecycle management from prospect to alum, connecting enrollment, advising, and student success workflows across your institution.
- Marketing Cloud: Enrollment communications, alumni engagement campaigns, and event-driven outreach. SIG manages builds, automation journeys, and ongoing campaign operations for advancement and enrollment teams.
- Experience Cloud: Student and constituent portals that connect your Salesforce data to the people who need it. SIG handles configuration, branding, and ongoing management.
- Data Cloud & Agentforce: Salesforce's current expansion frontier for higher ed. SIG supports institutions assessing or implementing both.
- CRM Analytics: Institutional reporting and intelligence built on your Salesforce data. We help teams get usable dashboards out of the data they already have.
Why Higher Ed Institutions Partner with SIG for Salesforce Support
A Salesforce partner since 2009, SIG has completed over 3,400 Salesforce engagements with a wide range of higher education institutions.
In addition to deep technical knowledge (our team has 150+ Salesforce Certifications), our entire Salesforce team has experience working on college and university campuses. We know the distinct challenges you face because we’ve faced them, too.
The difference between a project partner and a managed services partner is accountability. Project work ends. A managed services relationship means SIG is responsible for what happens to your org next month and next year, not just at go live.
Ready for some help in Salesforce?
Every day is a chance to dismantle the status quo.
I almost look at SIG as our safety net. We have Ellucian implementing the software, we have our Broward team, but then we have SIG. If we’re going to stumble or fall, SIG is going to be there to help pick us up—because they’re in it with us for the long haul.
Liz Perrone, Implementation Director, Broward College