SIG’s Slate support doesn’t end at implementation.
Unlike some consultants, SIG doesn’t just parachute into your world and then disappear after go-live. We offer a wide range of strategic support and managed services options that make our Slate experts available to help your team troubleshoot and fix any issues that might arise in your database.
From urgent ticket resolution to long-term staffing augmentation, we meet you where your institution is. No matter the size of your team or the complexity of your Slate environment, there's a support model tailored to your needs.
The SIG Slate Support Continuum
You should have more than one option when it comes to Slate support. Some institutions need responsive support for existing configurations. Others need focused project help, temporary staff capacity, or strategic guidance.
The SIG Slate Support Continuum offers four different options to choose from, affording you more flexibility in your investment and more options when the going gets tough in Slate:
SIG Direct
SIG Direct offers ongoing troubleshooting, issue resolution, and limited maintenance for institutions that need help in their existing Slate environment. With three different levels of tiered annual support, SIG Direct enables you to submit unlimited requests 24 hours a day for help — and get rapid asynchronous answers to your most pressing questions.
Strategic Counsel in Slate
Is your team at a fork in the metaphorical Slate road? SIG's Strategic Counsel offering provides roadmaps, governance, prioritization, and best practice guidance to help your Slate team find the best way forward.
Insight Sprints
Need a SIG specialist for a few days to help you move work forward? Insight Sprints are perfect for teams that need short-term, focused help with data management for a large campus event, project assistance, cycle prep, or staff training.
Slate Staff Augmentation
Nearly every Slate team we've worked with encounters a time when they're understaffed or above capacity. Staff Augmentation offers temporary or ongoing support in Slate to fill in staffing gaps and address sustained operational needs.
Slate Support for Admissions, Advancement & Student Success
SIG's Slate Support Continuum can be applied to the full range of Slate use cases.
- Admissions: This is where most institutions start, and where our team has significant depth. Whether you need application workflow configuration, Deliver campaign builds and troubleshooting, event registration and management, query building, or decision processing, the experts at SIG can help.
- Advancement: Donor record management, gift processing workflows, campaign builds, and alumni engagement configurations require a different skillset than admissions. Our consultants have decades of experience in advancement offices and can bring both technical and strategic expertise to your team.
- Student Success: Early alert workflows, advising queue builds, and student engagement tracking are newer Slate use cases, but SIG's team has the functional expertise to support them.
Why Higher Ed Institutions Choose SIG for Slate Support
Slate experts at SIG have lived institutional experience working in Slate at colleges and universities just like yours. Many have also worked at Technolutions or have served in strategic Slate consulting roles within the higher ed landscape. We’ve been in your shoes and understand how a little outside strategic support can go a long way.
Every day is a chance to dismantle the status quo.
I almost look at SIG as our safety net. We have Ellucian implementing the software, we have our Broward team, but then we have SIG. If we’re going to stumble or fall, SIG is going to be there to help pick us up—because they’re in it with us for the long haul.
Liz Perrone, Implementation Director, Broward College