Your Ellucian environment doesn't run itself. Neither should your support strategy.
Running Banner, Colleague, and the broader Ellucian ecosystem takes more than a few power users and an overworked DBA. It takes deep product expertise, reliable coverage, and people who understand both the technical underpinnings and the functional realities of how higher ed actually uses these systems. When internal teams are stretched thin, critical work slows down and risk goes up.
Meanwhile, experienced Ellucian talent is harder to find and harder to keep. The cost of a vacancy in a key DBA or functional analyst role isn’t just a hiring challenge; it’s a risk to your operations, compliance posture, and ability to serve students. Managed services fill that gap with senior expertise, without the overhead and uncertainty of a permanent hire.
How we help
Our managed services are flexible, scalable, and built around the way higher education actually works. We offer support across the full Ellucian ecosystem—Banner, Colleague, Degree Works, and related technologies—in the areas that matter most:
Functional Support
Experienced consultants who support your day-to-day operations across student, financial aid, student accounts, HR/payroll, finance, and advancement. Whether you need ongoing coverage for a vacated position, seasonal surge support during peak processing periods, or specialized expertise for a complex configuration change, our functional analysts integrate seamlessly with your team and understand how these modules work in a campus setting.
Technical Support
A focused, few-week onsite engagement that assesses how your institution is using Ellucian today. SIG experts workshop across all major functional areas — student, financial aid, student accounts, HR/payroll, and finance — to create a shared understanding of current state, surface gaps and workarounds, and identify opportunities to bring your system usage back in line with best practices.
Database Administration (DBA)
Our remote DBA services provide the Oracle and database expertise your Ellucian environment demands—without the cost and risk of relying on a single internal resource. We offer multiple engagement models: full dedicated DBA services as an alternative to hiring costly Oracle resources, day-to-day DBA assistance and training to augment your existing staff, and backup “lifeline” support for when your primary DBA is unavailable or projects require additional capacity. Our AWS-certified DBAs also bring deep expertise in cloud migration for institutions moving their database infrastructure to the cloud.
Application Managed Services
For institutions that want a comprehensive, ongoing partnership rather than piecemeal support. Our fully managed service model provides a dedicated team across functional, technical, and DBA disciplines, with defined SLAs, proactive monitoring, and a strategic roadmap to keep your Ellucian environment optimized and aligned with your institutional goals. Think of it as an extension of your IT organization, staffed with senior Ellucian specialists who know your environment inside and out.
Flexible engagement models
Every institution’s needs differ and change over time. That’s why our managed services are designed to flex with you, whether you need a single specialist for a few months or a full support team on an ongoing basis. We offer dedicated and shared resource models, monthly and annual agreements, on-demand and retainer-based options, and the ability to scale up or shift focus as your priorities evolve. No long-term lock-ins, no rigid scopes; just the right expertise, when you need it.
The SIG difference
Managed services providers are easy to find. What’s hard to find is one staffed entirely by senior higher education professionals who’ve spent their careers inside these systems and on these campuses.
SIG consultants aren’t generalists learning your environment on the job; they’re former registrars, financial aid directors, IT leaders, and DBAs who’ve lived the work you need done. That depth of experience means faster resolution, fewer escalations, and a partner who anticipates issues before they become emergencies.
Need expert Ellucian support without the hiring headache?
Every day is a chance to dismantle the status quo.
I almost look at SIG as our safety net. We have Ellucian implementing the software, we have our Broward team, but then we have SIG. If we’re going to stumble or fall, SIG is going to be there to help pick us up—because they’re in it with us for the long haul.
Liz Perrone, Implementation Director, Broward College