Transforming Student Success with Salesforce

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Transforming Student Success with Salesforce: A Conversation with Ivy Tech Community College

When Ivy Tech set out to fix their advising experience, they weren’t starting from scratch — they were untangling years of disconnected systems, unclear ownership, and staff stretched across platforms that never talked to each other. Sound familiar?

In this webinar, we sit down with the team at Ivy Tech Community College — Indiana’s statewide system serving more than 170,000 students — to hear directly how they built a centralized Student Success Hub in Salesforce. No polished PR spin. Just an honest conversation about what the project actually looked like: the messy early stages, the moments that required real course corrections, and the decisions that made adoption stick.

You’ll hear how Ivy Tech moved from swivel-chairing across Salesforce, Canvas, and Starfish to a single system where advisors can see a student’s full picture and act on it fast. We’ll talk through what it took to get requirements right, why change management had to be treated as a deliverable — not an afterthought — and how a Train-the-Trainer model is letting their team grow the platform on their own terms.

This one’s worth your time if you’re:

• Evaluating Salesforce for student success or advising workflows
• Mid-implementation and wondering what “done well” actually looks like
• Leading a change management effort and looking for a real-world reference point
• Trying to build internal buy-in for a platform consolidation project

Ivy Tech’s story isn’t just a win to celebrate. It’s a playbook other institutions can actually use.