Amid a national economic downturn, Piedmont Technical College (PTC) faced significant financial constraints that threatened its ability to provide quality educational services. The institution recognized the urgent need to adapt its operations to maintain high standards while managing declining revenue. PTC sought to enhance key areas of its operations, specifically focusing on the student intake process, student retention rates, and the employee hiring and onboarding procedures. The college needed a structured approach to streamline processes, empower faculty and staff, and implement data-driven decision-making that aligned with lean principles.
To achieve this, PTC partnered with SIG to facilitate a comprehensive business process analysis. The goal was to identify inefficiencies and reimagine workflows in a way that would improve the overall student experience and support the institution’s sustainability.
PTC employed SIG’s “Lean Transformation” methodology, engaging in a structured approach that facilitated significant improvements while fostering a cultural shift towards embracing lean principles. Each focus area underwent comprehensive business process analysis and redesign workshops aimed at simplifying and streamlining services. This approach not only enhanced the PTC experience for students and staff but also aligned institutional policies and procedures with best practices.
SIG also provided valuable guidance on how ERP and related technology functionalities could support these enhanced services. By leveraging technology to automate processes and improve communication, PTC ensured that its operational improvements were sustainable and scalable.
As a result of SIG’s engagement, PTC implemented a robust framework for measuring success across all initiatives. The quantitative improvements exceeded initial expectations, with significant increases in student retention rates, enhanced operational efficiencies, and a more effective hiring process. The lean model adopted by PTC has since been integrated into other areas of the college, ensuring ongoing improvements and cultivating a culture of continuous enhancement.
At SIG, we understand the unique challenges faced by educational institutions in today’s rapidly changing landscape. Our expertise in process improvement, technology integration, and data-driven decision-making empowers colleges and universities to navigate these complexities effectively.
Transform your institution’s operations and elevate the student experience. Contact SIG today to discuss how we can collaborate to enhance your processes and drive measurable results. Together, we can create a brighter future for your students and your institution.
