The University of Leeds established a transformational change programme called the ‘Student Lifecycle Programme’ (SLP), to improve the processes, systems, and ways of working that support student education administration across the student lifecycle from enquiry to graduation.

The University sought support from SIG to understand the technology and process elements aligned to baseline functionality within an Ellucian Banner® solution. This required a partner who had extensive industry functional and technical experience and knowledge, and the ability to relate processes to a suite of Banner best-practice process maps.

The goal was to assist with fast-tracking business processes requirements that would provide the foundation for a detailed implementation strategy in support of the University’s Student Lifecycle Programme. The SIG engagement consisted of reviewing the University’s Banner Student, Financial Aid, Student Accounts Receivable, and associated processes.

Following SIG’s Back-to-Basics methodology, SIG consultants conducted a survey of University staff to collect critical information about their work. Next, SIG’s business analysts led workshops to review current processes across all programme areas, and to compare these with SIG’s proprietary Banner business process maps. Finally, an analysis was performed to identify opportunities to automate manual processes, improve core student and administrative services, and to adopt or revert to as many Banner ‘baseline’ functions as possible.