Operational Performance Services
Operational Performance Services (OPS) is a proprietary SIG service offering, that can best be described as “Managed Services Light” providing services for both technical and business areas. This cost-effective solution provides regularly scheduled visits throughout the year focused on keeping your software properly maintained and secure. Thus, allowing your staff to focus on the business at hand… educating students.
The OPS Maintenance framework is focused on four core areas:
Review updates, new regulatory releases, and impacts to processes and/or policy changes affected by updates. And ensuring test plans remain relevant.
Training staff on updated/new features and functionality. Provide Micro Training sessions as needed – 10-15 minute focused sessions on essential “need to know” elements.
Evaluate changes to system access as it relates to on-boarding and off-boarding staff.
Prepare staff to perform essential duties necessary for the upcoming quarter.